Previous Slide
Next Slide

FAQs – Frequently Asked Questions

General

Do I have to be a resort guest to use Oasis Water Park?

Yes.  Oasis Water Park is an amenity that is only available to guests staying at Arizona Grand Resort & Spa.  Guests may entertain non-guests, if they have available water park wristbands to offer the non-guest for day-use.  However, non-guests must be accompanied by resort guests and wristbands may only be used during your resort stay.

What does the Resort Fee include?

  • Standard high-speed wireless Internet access
  • Oasis Water Park (4) Wristbands
  • Athletic Club admittance (must be at least 16 years old to utilize facility)
  • Valet and overnight parking
  • In-suite coffee provided daily
  • USA Today newspaper upon request
  • Shuttle service to Arizona Mills Mall
  • Unlimited credit card, toll-free, local and collect phone calls
  • 20% off one round of golf
  • One free appetizer from our “Favorites”selection in the lobby bar when you purchase two drinks of equal value

How many Oasis Water Park wristbands are included?

The number of Oasis Water Park wristbands included with your nightly resort fee is based upon your confirmed room type.  Each room type may purchase up to 2 additional wristbands per night for an additional fee.

Room types that receive 4 Oasis wristbands:

  • Resort Suite (King or 2 Queen Beds)
  • Deluxe Suite (King or 2 Queen Beds)
  • Premiere Suite (King or 2 Queen Beds)
  • Hospitality Suite
  • Hospitality Conference Suite
  • Grand Oasis Hospitality Suite
  • Grand Suite
  • One-Bedroom Villa Suite
  • Villa King Guest Room
  • South Mountain Suite

Room type that receives 6 Oasis wristbands:

  • Sedona Grand Suite

Room types that receive 8 Oasis wristbands:

  • Arizona Grand Suite
  • Two-Bedroom Villa Suite

Can I arrive early to access Oasis Water Park on my day of arrival?

Yes.  Based on seasonal availability of Oasis Water Park during your stay dates, you are welcome to access the water park as early as 12pm on your day of arrival, if it is open on that date.  Your room, however, will not be available for check-in until 4pm.

Do you allow pets?

No.  Unfortunately, we do not currently accept any animals.  Service animals are the only exception and proper documentation must be presented at check-in.

What time is check-in/check-out?

Check-in begins at 4pm.  Check out is at 11am.  Must be 21 years of age to check in.

What are the pool hours?

In addition to our 7-acre Oasis Water Park, Arizona Grand Resort & Spa also features six resort pools, located throughout the property.  These pools are open 6am-10pm daily for resort guests only.

Oasis Water Park is open seasonally and hours are always available online here.

Property & Local Information

Is there golf located near the property?

The Arizona Grand Golf Course features dramatic elevation changes and breathtaking mountain vistas highlight the diverse and challenging par 71 layout.

Reserve Tee Time or Request a Tournament

Do you have a spa or salon?

Yes, the Arizona Grand Spa is located on property. Open 9am to 8pm seven days each week. Appointments are suggested. Please call us at 602.431.6485 or inquire online.

Do you have a fitness center?

Yes, admission to the Arizona Grand Athletic Club is open to club members and all resort guests, included in the daily Resort Fee. Guests of the Athletic Club must be at least 16 years of age to use the facility.

Athletic Club Hours:

Do you have a pool?

Yes,  the Arizona Grand features six resort pools, located throughout the property, that are heated and open until 10pm each evening.

In addition to our resort pools. The Arizona Grand also has the 7-acre Oasis Water Park with is open seasonally. The water park features include eight-story thrill slides, wave pool, lazy river, water spray deck, hot tub with 25 person capacity and private cabanas available to rent.

Do you have a hot tub?

Yes, we have several located throughout the property.

The Arizona Grand also has the seasonal Caliente Springs at Oasis Water Park which has the capacity to hold 25 people.

Do you charge a fee for parking?

Our nightly parking charge is included with our Resort Fee.

Do you have poolside cabanas available to reserve?

We have private cabanas located at our Oasis Water Park.  To reserve call Cabana Reservations at 602.438.9000 or email cabanas@arizonagrandresort.com for more information (availability is limited).

Cabana rentals include:

  • VIP Priority check in at Oasis Water Park
  • Dedicated Cabana Attendant
  • Four premium reserved lounge chairs
  • Dining table with four chairs
  • Air cooler
  • Complimentary Fruit Platter
  • 12 Complimentary Bottled Waters

Do you have restaurants on property?

The Arizona Grand has six unique dining venues to choose from that are located on property.

Reservations

Is there an early departure fee?

If you choose to depart early during your stay there is a minimum $50 penalty that may increased up to 1 nights room and tax.

I confirmed through a third-party, how do I make changes or cancel my reservation?

We are unable to modify or cancel third-party reservations. We recommend contacting the company you booked with directly to modify or cancel your existing reservation.

What is the minimum age for check-in?

The minimum required age for check-in is 21.

Do you have rollaways?

We do not have rollaways available.

Do you provide cribs or pack n plays?

By request and based on availability.

Do you have connecting rooms?

We have a limited number of connecting rooms. Connecting rooms are available by request and are based on availability.

Do you have ADA Accessible rooms?

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 602.438.9000.

What is the cancellation policy?

Our cancellation policy is dependent on the rate or package purchased. We have a 72 hour prior to arrival cancellation policy on most reservations. You must cancel by 4pm local time, 72 hours prior to arrival to avoid penalty.

Can I request early arrival?

Yes, if available. We do have guaranteed early check-in as a purchasable add-on feature for selected dates. Please, call our Reservations Team to inquire 877.800.4888

Location

Do you have a transportation service available to and from the airport?

The Arizona Grand Resort & Spa does not facilitate a shuttle to and from the airport. We recommend contacting our Valet Services to assist with transportation arrangement 602.438.9000.

What are your cross-streets?

Our cross-streets are Baseline Road and Pointe Parkway West.

Pets

Are pets allowed?

Service animals are permitted.

Concierge

I would like to speak to a concierge, who can I contact?

Please contact the concierge at 877-800-4888 option 0.

Meetings & Events

I am interested in confirming a group of 10 or more rooms on your property, who can I contact?

Please contact the Arizona Grand Sales office at 602.659.6300 or make an inquiry online.

I am interested in hosting our wedding at your property, who can I contact?

Please contact the Arizona Grand Catering office at 602.431.6423 or make an inquiry online.

Testimonials

A real surprise. After six rounds of golf in Phoenix this was our favorite. We will definitely be back.

I have golfed many area courses and this is easily in the top 3 for me, for overall satisfaction.

Golf Course was amazing.