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FAQs – Frequently Asked Questions

Do I have to be a resort guest to use Oasis Water Park?

Yes.  Oasis Water Park is an amenity that is only available to guests staying at Arizona Grand Resort & Spa.  Guests may entertain non-guests, if they have available water park wristbands to offer the non-guest for day-use.  However, non-guests must be accompanied by resort guests and wristbands may only be used during your resort stay.

What does the Resort Fee include?

  • Standard high-speed wireless Internet access
  • Oasis Water Park (4) Wristbands
  • Athletic Club admittance (must be at least 16 years old to utilize facility)
  • Valet and overnight parking
  • In-suite coffee provided daily
  • USA Today newspaper upon request
  • Shuttle service to Arizona Mills Mall
  • Unlimited credit card, toll-free, local and collect phone calls
  • 20% off one round of golf
  • One free appetizer from our “Favorites”selection in the lobby bar when you purchase two drinks of equal value

How many Oasis Water Park wristbands are included?

The number of Oasis Water Park wristbands included with your nightly resort fee is based upon your confirmed room type.  Each room type may purchase up to 2 additional wristbands per night for an additional fee.

Room types that receive 4 Oasis wristbands:

  • Resort Suite (King or 2 Queen Beds)
  • Deluxe Suite (King or 2 Queen Beds)
  • Premiere Suite (King or 2 Queen Beds)
  • Hospitality Suite
  • Hospitality Conference Suite
  • Grand Oasis Hospitality Suite
  • Grand Suite
  • One-Bedroom Villa Suite
  • Villa King Guest Room
  • South Mountain Suite

Room type that receives 6 Oasis wristbands:

  • Sedona Grand Suite

Room types that receive 8 Oasis wristbands:

  • Arizona Grand Suite
  • Two-Bedroom Villa Suite

Can I arrive early to access Oasis Water Park on my day of arrival?

Yes.  Based on seasonal availability of Oasis Water Park during your stay dates, you are welcome to access the water park as early as 12pm on your day of arrival, if it is open on that date.  Your room, however, will not be available for check-in until 4pm.

Do you allow pets?

No.  Unfortunately, we do not currently accept any animals.  Service animals are the only exception and proper documentation must be presented at check-in.

What time is check-in/check-out?

Check-in begins at 4pm.  Check out is at 11am.  Must be 21 years of age to check in.

What are the pool hours?

In addition to our 7-acre Oasis Water Park, Arizona Grand Resort & Spa also features six resort pools, located throughout the property.  These pools are open 6am-10pm daily for resort guests only.

Oasis Water Park is open seasonally and hours are always available online here.

Testimonials

A Grand Wedding Indeed!…The staff was attentive and professional and handled everything wonderfully.

The customer service is OUTSTANDING.

Wonderful Oasis Park…kids and I had a great time and would stay again.