Grand Service Spotlight
Arizona Grand Resort & Spa would like to spotlight some of the exceptional associates who help make our guest experience second to none — and thank them for their invaluable contributions to the Arizona Grand family.
Edward Jaramillo has a positive attitude that’s infectious when he talks about his work at the Arizona Grand Resort & Spa.
“I like working with the people, it’s a good atmosphere,” he said. “Everyone’s easy to get along with, my bosses are great — it’s just a great place to work. I enjoy it.”
Edward joined the Arizona Grand family five years ago working in the banquet kitchen, but when the pandemic hit and events were cancelled, he was offered the opportunity to stay on board as a golf greenskeeper. He said he enjoys working on the golf course but can’t wait to get back to the kitchen.
“In the banquet kitchen where I worked, it was the volume of work we were doing that I liked,” he said. “I’m more of a motivated person, and I just loved running around.
“That’s my home in the ballroom kitchen.”
Edward said that the interaction with both his fellow associates and with guests of the resort is one of his favorite parts of the job — embodying the Arizona Grand’s culture and commitment to a “HEARTfelt Experience” (Helpful, Ethical, Attentive, Resourceful and Thankful).
“My coworkers and I enjoy the customers that come by, they’re always nice and considerate,” he said. “It’s a great place to come and visit, and the people who work here are great at interacting with the guests. The guest really enjoy that.”
Edward said the past year has been “a little quiet but enjoyable,” and he’s looking forward to when the hotel fills up.
“If someone wants to come stay, they’re more than welcome,” he said. “It’s a great place to stay.”
Kyle Stanley has been a part of the Arizona Grand family for his entire adult life. His story began at the resort 14 years ago, when he started as a high school student doing golf course maintenance.
While he enjoyed working in golf, his dream was to become a firefighter. So once he started his education to become an EMT, it was time for a change of departments. His supervisor at the time, Scooter, is still one of his friends to this day and helped him pursue his dream by aiding in his transfer.
“It was amazing the support I got from him, and believe it or not I still came back a couple of times while in security and helped his team out at times,” Kyle said.
Kyle is now a part-time Arizona Grand employee — his full-time job is as a firefighter with the City of Maricopa — but continues his work because of his affection for his coworkers and his desire to serve Arizona Grand guests.
“It’s the people,” he said. “Our department, the security department, it’s like a police or fire department. We’re all brothers and sisters and there’s really good camaraderie, teamwork, a good attitude, everyone helps each other out — coming to work is fun.”
He said the commitment to safety and a quality guest experience is the key focus of his entire department.
“Safety first,” he said. “We have EMTs on staff, which I think shows how serious we are about it. A lot of resorts don’t have EMT service on site, and I think that shows the amount of care we have about anything that might arise.”
Kyle said the Arizona Grand team also does a lot of charity work and fundraising, including holiday food drives, blood drives and many other activities — living out the resort’s culture and commitment to a “HEARTfelt Experience” (Helpful, Ethical, Attentive, Resourceful and Thankful).
“We give a lot back to the community around us…it’s known in the community around us that we try to give back.”
He said the Covid-19 pandemic has created significant challenges to the resort’s overall operations and has certainly impacted guest visits, but he and his fellow associates have banded together to get through it all.
“It’s definitely been a lot different and there’s been a lot of sacrifice,” he said. “The security department didn’t get hit as severely as other departments, and we’ve had to jump in and help other departments because of the level of business. We’ve picked up the extra work and my whole team really should get a lot of the credit. Everyone still has a smile on their face.”
And without question, Kyle’s favorite Arizona Grand memory was meeting his future wife in the summer of 2013. She was a bartender at the Oasis Water Park, and at the end of the summer Kyle worked up the nerve to ask for her phone number. The rest was history, and they married in 2017.
The Arizona Grand Resort & Spa would like to thank Kyle and all of our associates for their dedication and commitment to making our guests and their level of service our top priority. Thank you Kyle for everything you do!