Frequently Asked Questions | Arizona Grand Resort & Spa

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7-Acre Oasis is open and in compliance with Governor Ducey’s executive order.

SAVE TIME – For Frequently Asked Questions (FAQs)  and Information Regarding Resort Cleaning Protocol click HERE

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FAQ

Questions & Answers

Is your resort open?

Yes, we are open and accepting reservations.

Is the Oasis Water Park open?

Yes, the 7- Acre Oasis is open.

Oasis hours

Through December
Thursday* – Sunday 11am – 4pm
Monday – Wednesday – Closed

*Rotating Features on Thursdays

Oasis will be closed November 23rd – 26th, including Thanksgiving Day.

We ask that groups of 10 or more do not congregate in or near any of our pools, at any time, per the Governor’s Executive Order.

Do you have seating available at the water park?

Yes, we have reclining loungers and standard outdoor seating available for guest use.

Am I required to wear a mask?

The City of Phoenix has issued a declaration requiring guests to wear a face mask indoors and outdoors if they are not able to social distance. However, per the declaration you are not required to wear a mask if you are swimming, eating, drinking, your religious beliefs prevent you from wearing a mask OR if you are surrounded by family members and can maintain 6 feet of distance from another party.

Do you have enhanced cleaning measures in place?

Yes, we are following CDC guidelines and best practices. You can learn more about our sanitation initiatives here.

Are your restaurants open?

The Marketplace Cafe, Oasis Bar & Grill, and Lobby Bar are open.

Oasis Bar & Grill
To-Go Service
Daily: 8am – 5pm

Marketplace Café 
Saturday – Sunday: 7am–12:30pm

The Lobby Bar
Monday – Saturday: 4pm–10pm
Sunday: 2pm–10pm

The Lobby Grill and Aunt Chilada’s are temporarily closed.

Is the Athletic Club & Spa open?

Our Athletic Club is now open with measures in place for guest and staff safety.

Our Spa is temporarily closed.

Is your resort going to close?

No, the Arizona Grand Resort & Spa intends to remain open 24/7.

7-Acre Oasis

What are the hours of operation?

Check out our current Oasis Hours of Operation.

Is access to Oasis included with my stay?

Access to Oasis is included with our resort fee. The number of Oasis wristbands included is based upon your confirmed room type. Oasis wristbands are distributed at check-in with your guest suite keys.  

How many Oasis Water Park wristbands are included?

The number of Oasis wristbands included with your nightly resort fee is based upon your confirmed room type.  Each room type may purchase up to 2 additional wristbands per night for an additional fee.

Room types that receive 4 Oasis wristbands:

  • Resort Suite (King or 2 Queen Beds)
  • Deluxe Suite (King or 2 Queen Beds)
  • Premiere Suite (King or 2 Queen Beds)
  • Hospitality Suite
  • Hospitality Conference Suite
  • Grand Oasis Hospitality Suite
  • Grand Suite
  • One-Bedroom Villa Suite
  • Villa King Guest Room
  • South Mountain Suite

Room type that receives 6 Oasis wristbands:

  • Sedona Grand Suite

Room types that receive 8 Oasis wristbands:

  • Arizona Grand Suite
  • Two-Bedroom Villa Suite
Can I purchase day passes?

Oasis Day Passes and Cabana rentals are available for non-resort guests exclusively through ResortPass.

Are we allowed to bring our own food and drinks?

We only permit sealed bottles of water and do not allow outside food and beverage inside the gates. Our Oasis Bar & Grill is located within Oasis and features sandwiches, burgers, salads, and our signature Typhoon – soft-serve ice cream.

Can I arrive early to access Oasis on my day of arrival?

Yes.  Based on seasonal availability of Oasis during your stay dates, you are welcome to enter as early as 12pm on your day of arrival, if it is open on that date.  Your room, however, will not be available for check-in until 4pm.

Can I bring or rent pool toys and floaties?

We allow children’s water wings (arm floaties) and swim vests, but we do not permit pool toys into the park.
We also have water wings (arm floaties) and swim vests available to rent at no charge. Limited quantities are available.

Do I get a refund if it's rainy?

We do not offer refunds if there is inclement weather.

Do you have poolside cabanas available to reserve?

We have private cabanas located at our 7-Acre Oasis.  To reserve call Cabana Reservations at 602.438.9000 or email cabanas@arizonagrandresort.com for more information (availability is limited).

Cabana rentals include:

  • VIP Priority check in at Oasis
  • Four premium reserved lounge chairs
  • Dining table with four chairs
  • Air cooler
  • 12 Complimentary Bottled Waters
I am interested in hosting a special event at Oasis.

Please contact the Arizona Grand Catering office at 602.431.6423.

Is there an age or height requirement?

All children in Oasis under the age of 12 must be accompanied by an adult.
Our Slide Canyon Tower is the only feature with a height requirement. Guests must be 48” to ride our thrill slides.

 

Reservations

Can I request an early arrival?

Yes, if available. We do have guaranteed early check-in as a purchasable add-on feature for selected dates. Please, call our Reservations Team to inquire 877.800.4888

Do you have ADA Accessible rooms?

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 602.438.9000.

Do you have connecting rooms?

We have a limited number of connecting rooms. Connecting rooms are available by request and are based on availability.

Do you have rollaways?

We do not have rollaways available.

Do you provide cribs or pack n plays?

By request and based on availability.

How can I view my reservation?

Go here and scroll to the bottom of the page, then click “Modify/Cancel Reservation.”

I confirmed through a third-party, how do I make changes or cancel my reservation?

We are unable to modify or cancel third-party reservations. We recommend contacting the company you booked with directly to modify or cancel your existing reservation.

I found a better rate on another site, do you offer price matching?

The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.

To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 877-800-4888.

*Stay conditions must include same hotel (Arizona Grand Resort & Spa / 8000 S. Arizona Grand Parkway, Phoenix, Arizona 85044), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at Arizona Grand Resort & Spa.

Is there an early departure fee?

If you choose to depart early during your stay there is a minimum $50 penalty that may increased up to 1 nights room and tax.

What is the cancellation policy?

For those who have purchased our flexible leisure rates and have reservations arriving on or before December 31, 2020, we have adjusted our cancellation policy from 72-hours to 24-hours. Therefore, you may cancel without penalty by 5 PM local hotel time at least 24-hours prior to your scheduled arrival.

Reservations following December 31, 2020, are subject to our standard cancellation policy of 72-hours. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.

Please note, the updated cancellation policy does not pertain to any group related reservations or prepaid reservations. 

What is the minimum age for check-ins?

The minimum required age for check-in is 18.

What payment types do you accept?

Please, visit our Payment Policy page for details.

General

What other hotels are in the Classic Hotels & Resorts portfolio?
Where can I find the best rate?

Our best available rate is through our website. Check out our available dates and current rates here.

What does the Resort Fee include?
  • Standard high-speed wireless Internet access
  • Oasis Water Park (4) Wristbands
  • USA Today newspaper upon request
  • Unlimited credit card, toll-free, local and collect phone calls
  • Complimentary practice balls at Golf’s Warm-up Area
What time is check-in/check-out?

Check-in begins at 4pm.  Check out is at 11am.  Must be 18 years of age to check in.

What are the pool hours?

In addition to our 7-acre Oasis Water Park, Arizona Grand Resort & Spa also features multiple resort pools. The Sedona and Camelback pools are open from 6am – 10pm daily. Please note, our Mountainside pool is currently closed.

Oasis Water Park is open seasonally and hours are always available online here.

Do you allow pets?

We do not accept any pets at this time.

Service animals are an exception and are permitted. Proper service documentation will be required at check-in.

What if I left something behind?

For items left behind, please visit our partner website at ileftmystuff.com, click on “Get my lost item back,” then enter our hotel/client ID: 20055. Once your inquiry is submitted you will then be contacted by a member of our Lost & Found team.

Property & Local Information

Do you charge a fee for parking?

Our nightly parking charge is included with our Resort Fee.

Do you have a fitness center?

Yes, the Athletic Club is open! Memberships are available.

Do you have a hot tub?

Yes, we have several located throughout the property.

The Arizona Grand also has the seasonal Caliente Springs at Oasis which has the capacity to hold 25 people.

Do you have a pool?

Yes, the Arizona Grand features multiple resort pools. The Sedona and Camelback pools are open from 6am – 10pm daily. Please note, our Mountainside pool is currently closed.

In addition to our resort pools. The Arizona Grand also has the 7-acre Oasis Water Park which is open seasonally. The water park features include eight-story thrill slides, wave pool, lazy river, water spray deck, hot tub with 25 person capacity and private cabanas available to rent.

Do you have a spa or salon?

Yes, but due to restrictions surrounding COVID-19, the Arizona Grand Spa is temporarily closed.

Do you have restaurants on the property?

The Arizona Grand has six unique dining venues to choose from that are located on property.

Please note, due to restrictions surrounding COVID-19, the Lobby Grill and Aunt Chilada’s are temporarily closed.

Is there golf located near the property?

The Arizona Grand Golf Course features dramatic elevation changes and breathtaking mountain vistas highlight the diverse and challenging par 71 layout.

Reserve Tee Time or Request a Tournament

Location

Do you have transportation service available to and from the airport?

The Arizona Grand Resort & Spa does not facilitate a shuttle to and from the airport. We recommend contacting our Valet Services to assist with transportation arrangement 602.438.9000.

What are your cross-streets?

Our cross-streets are Baseline Road and Pointe Parkway West.

Where can I get a rental car?

To reserve a rental car with Enterprise, please click here.

Where can I get a luxury rental car?

We partner with Go Rentals, an elite car rental service, specializing in private aviation.

Call 480.300.4883 or email arizona@gorentals.com and mention you are staying at Arizona Grand Resort & Spa to reserve your car.

Concierge

I would like to speak to a concierge, who can I contact?

Please contact the concierge at 877-800-4888 option 0.

Meetings & Events

I am interested in confirming a group of 10 or more rooms on your property, who can I contact?

Please contact the Arizona Grand Sales office at 602.659.6300 or make an inquiry online.

I am interested in hosting our wedding at your property, who can I contact?

Please contact the Arizona Grand Catering office at 602.431.6423 or make an inquiry online.

Press & Partnership Inquiries

I am an influencer interested in collaborating with your hotel, who can I contact?

If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.

I am interested in a media/editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.

I need media and hotel material for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at PR@classichotels.com.

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