Frequently Asked Questions | Arizona Grand Resort & Spa

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Click here for Resort & Oasis Water Park FAQs including Days & Hours of Operation

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Questions & Answers

7-Acre Oasis Water Park

What are the hours of operation?

Check out our current Oasis Hours of Operation.

Is access to Oasis included with my stay?

Access to Oasis is included with our resort fee. The number of Oasis wristbands included is based upon your confirmed room type. Oasis wristbands are distributed at check-in with your guest suite keys.  

Resort Guests may purchase up to 2 additional passes giving you a maximum total of 6 passes per room.

Pricing for additional Oasis passes is as follows:
Children ages 3 and under – Complimentary
Children ages 4-12 – $40 per day
Children 13 and older – $50 per day

If you are not a guest at Arizona Grand Resort and Spa, please visit ResortPass where day passes can be purchased based upon availability.

How many Oasis wristbands are included?

The number of Oasis wristbands included with your nightly resort fee is based upon your confirmed room type.  Each room type may purchase up to 2 additional wristbands per night for an additional fee.

Room types that receive 4 Oasis wristbands:

  • Resort Suite (King or 2 Queen Beds)
  • Deluxe Suite (King or 2 Queen Beds)
  • Premiere Suite (King or 2 Queen Beds)
  • Hospitality Suite
  • Hospitality Conference Suite
  • Grand Oasis Hospitality Suite
  • Grand Suite
  • One-Bedroom Villa Suite
  • Villa King Guest Room
  • South Mountain Suite

Room type that receives 6 Oasis wristbands:

  • Sedona Grand Suite

Room types that receive 8 Oasis wristbands:

  • Arizona Grand Suite
  • Two-Bedroom Villa Suite
Can I purchase day passes?

Oasis Day Passes and Cabana rentals are available for non-resort guests exclusively through ResortPass.

Can I arrive early to access Oasis on my day of arrival?

Yes.  Based on seasonal availability of Oasis during your stay dates, you are welcome to enter as early as 12pm on your day of arrival, if it is open on that date.  Your room, however, will not be available for check-in until 4pm.

Can I visit Oasis on my day of departure?

Yes. You are welcome to enjoy Oasis on the day you check out. Guest room check-out time is at 11am, but even after you depart your room, you may store your bags in your vehicle or with our Bell Staff and continue to enjoy the Oasis all day.

How do I reserve a Private Cabana?

Resort Guests may reserve private cabanas by calling Cabana Reservations at 602.438.9000 or by submitting an online inquiry (availability is limited).

Cabana rentals include:

  • VIP Priority check in at Oasis
  • Four premium reserved lounge chairs
  • Dining table with four chairs
  • Air cooler
  • 12 Complimentary Bottled Waters

If you are not a resort guest but would like to reserve an Oasis Cabana, please visit ResortPass for Cabana rates and availability.

Are we allowed to bring our own food and drinks?

We only permit sealed bottles of water and do not allow outside food and beverage inside the gates. Our Oasis Bar & Grill is located within Oasis and features sandwiches, burgers, salads, and our signature Typhoon – soft-serve ice cream.

Can I bring or rent pool toys and floaties?

We allow children’s water wings (arm floaties) and swim vests, but we do not permit pool toys into the park.
We also have water wings (arm floaties) and swim vests available to rent at no charge. Limited quantities are available.

Do I get a refund if it's rainy?

We do not offer refunds if there is inclement weather.

I am interested in hosting a special event at Oasis.

Please contact the Arizona Grand Catering office at 602.431.6423.

Is there an age or height requirement?

All children in Oasis under the age of 12 must be accompanied by an adult.
Our Slide Canyon Tower is the only feature with a height requirement. Guests must be 48” to ride our thrill slides.


Are the pools and water park heated?

The pools and water park are heated to ensure that guests can enjoy water temperatures in the low 80s all year round.

Are pool towels provided?

Yes, pool towels are provided!

Is seating available at the water park?

Yes, we have reclining loungers and standard outdoor seating available for guest use.

Operations & Cleaning Standards

Am I required to wear a mask?

The State of Arizona is no longer under a mandatory mask mandate. However, it is highly recommended that masks be worn when indoors and whenever you are unable to socially distance from those not in your immediate family.

Arizona Grand Resort & Spa associates will continue to wear masks.

Do you have enhanced cleaning measures in place?

Yes, we are following CDC guidelines and best practices. You can learn more about our sanitation initiatives here.

Are your restaurants open?

The Marketplace Cafe, Oasis Bar & Grill, and Lobby Bar are open.

For more information on the hours of operations and offerings, please click here.


Is the Athletic Club & Spa open?

Our Athletic Club is now open Daily 6am – 8pm with measures in place for guest and staff safety.

Our Spa is open daily from 10am – 5pm with nail services available Friday-Sunday.


Can I request an early arrival?

Yes, if available. We do have guaranteed early check-in as a purchasable add-on feature for selected dates. Please, call our Reservations Team to inquire 877.800.4888

Do you have ADA Accessible rooms?

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 602.438.9000.

Do you have connecting rooms?

We have a limited number of connecting rooms. Connecting rooms are available by request and are based on availability.

Do you have rollaways?

We do not have rollaways available.

Do you provide cribs or pack n plays?

By request and based on availability.

How can I view my reservation?

Go here and scroll to the bottom of the page, then click “Modify/Cancel Reservation.”

I confirmed through a third-party; how do I make changes or cancel my reservation?

We are unable to modify or cancel third-party reservations. We recommend contacting the company you booked with directly to modify or cancel your existing reservation.

I found a better rate on another site; do you offer price matching?

The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.

To be eligible for Price Match Guarantee, a Reservations Specialist will need to locate and verify the live rate over the phone. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 877-800-4888.

*Stay conditions must include same hotel (Arizona Grand Resort & Spa / 8000 S. Arizona Grand Parkway, Phoenix, Arizona 85044), room type, guest count and dates of stay. Rate must be publicly accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at Arizona Grand Resort & Spa. Price Match is not applicable for all 3rd party sites.

Is there an early departure fee?

If you choose to depart early during your stay there is a minimum $50 penalty that may increased up to 1 nights room and tax.

What is the cancellation policy?

For those who have purchased our flexible leisure rates and have reservations arriving on or before May 27, 2021, we have adjusted our cancellation policy from 72-hours to 24-hours. Therefore, you may cancel without penalty by 5 PM local hotel time at least 24-hours prior to your scheduled arrival.

Reservations following May 27, 2021, are subject to our standard cancellation policy of 72-hours. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.

Please note, the updated cancellation policy does not pertain to any group related reservations or prepaid reservations. 

What is the minimum age for check-ins?

The minimum required age for check-in is 18.

What payment types do you accept?

Please visit our Payment Policy page for details.


What is your smoking policy?

Arizona Grand Resort & Spa is pleased to announce that our resort is smoke-free. This includes smoking of any kind, including but not limited to vaping, e-cigarettes and marijuana. Please note that a cleaning fee of $400 per suite, or more, will be charged to guests who choose to smoke in our guest suites. According to Arizona State law statute #36-2851, is it is illegal for any person to smoke marijuana in a public place.


What other hotels are in the Classic Hotels & Resorts portfolio?
Where can I find the best rate?

Our best available rate is through our website. Check out our available dates and current rates here.

What does the Resort Fee include?
  • Standard high-speed wireless Internet access
  • Oasis Water Park (4) Wristbands
  • USA Today newspaper upon request
  • Unlimited credit card, toll-free, local and collect phone calls
  • Complimentary practice balls at Golf’s Warm-up Area
  • Arizona Grand Athletic Club Access
  • Self Parking
What time is check-in/check-out?

Check-in begins at 2pm, with rooms guaranteed by 6pm.  Check out is at 11am.  Must be 18 years of age to check in.

What are the pool hours?

In addition to our 7-acre Oasis Water Park, Arizona Grand Resort & Spa also features multiple resort pools. The Sedona and Camelback pools are open from 6am – 10pm daily. Please note, our Mountainside pool is currently closed.

Oasis Water Park is open seasonally and hours are always available online here.

Do you allow pets?

We do not accept any pets at this time.

Service animals are an exception and are permitted.

What if I left something behind?

For items left behind, please visit our partner website at, click on “Get my lost item back,” then enter our hotel/client ID: 20055. Once your inquiry is submitted you will then be contacted by a member of our Lost & Found team.

Property & Local Information

Do you charge a fee for parking?

Our nightly parking charge is included with our Resort Fee.

Do you have a fitness center?

Yes, the Athletic Club is open! Memberships are available.

Do you have a hot tub?

Yes, we have several located throughout the property.

The Arizona Grand also has the seasonal Caliente Springs at Oasis which has the capacity to hold 25 people.

Do you have a pool?

Yes, the Arizona Grand features multiple resort pools. The Sedona and Camelback pools are open from 6am – 10pm daily. Please note, our Mountainside pool is currently closed.

In addition to our resort pools, the Arizona Grand also has the 7-acre Oasis Water Park which is open seasonally. The water park features include eight-story thrill slides, wave pool, lazy river, water spray deck, hot tub with 25 person capacity and private cabanas available to rent.

Do you have a spa or salon?

Yes, the Arizona Grand Spa is open daily from 10am – 5pm with nail services available Friday-Sunday.

Do you have restaurants on the property?

The Arizona Grand has six unique dining venues to choose from that are located on property.


Is there golf located near the property?

The Arizona Grand Golf Course features dramatic elevation changes and breathtaking mountain vistas highlight the diverse and challenging par 71 layout.

Reserve Tee Time or Request a Tournament


Do you have transportation service available to and from the airport?

The Arizona Grand Resort & Spa does not facilitate a shuttle to and from the airport. We recommend contacting our Valet Services to assist with transportation arrangement 602.438.9000.

What are your cross-streets?

Our cross-streets are Baseline Road and Pointe Parkway West.

Where can I get a rental car?

To reserve a rental car with Enterprise, please click here.

Where can I get a luxury rental car?

We partner with Go Rentals, an elite car rental service, specializing in private aviation.

Call 480.300.4883 or email and mention you are staying at Arizona Grand Resort & Spa to reserve your car.


I would like to speak to a concierge; who can I contact?

Please contact the concierge at 877-800-4888 option 0.

Meetings & Events

I am interested in confirming a group of 10 or more rooms on your property; who can I contact?

Please contact the Arizona Grand Sales office at 602.659.6300 or make an inquiry online.

I am interested in hosting our wedding at your property; who can I contact?

Please contact the Arizona Grand Catering office at 602.431.6423 or make an inquiry online.

Press & Partnership Inquiries

I am an influencer interested in collaborating with your hotel; who can I contact?

If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.

I am interested in a media/editorial stay at your hotel; who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel; who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.

I need media and hotel material for editorial coverage; who can I contact?

For images, logos or information needs for editorial content, please contact us directly at

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