Frequently Asked Questions | Arizona Grand Resort & Spa

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Questions & Answers


What other hotels are in the Classic Hotels & Resorts portfolio?
What does the Resort Fee include?
  • Standard high-speed wireless Internet access
  • Oasis Water Park (4) Wristbands
  • Athletic Club admittance (must be at least 16 years old to utilize facility)
  • Valet and overnight parking
  • In-suite coffee provided daily
  • USA Today newspaper upon request
  • Shuttle service to Arizona Mills Mall
  • Unlimited credit card, toll-free, local and collect phone calls
  • Complimentary practice balls at Golf’s Warm-up Area
  • One free appetizer from our Favorites selection in the Lobby Bar with a purchase of two drinks of equal value
What time is check-in/check-out?

Check-in begins at 4pm.  Check out is at 11am.  Must be 21 years of age to check in.

What are the pool hours?

In addition to our 7-acre Oasis Water Park, Arizona Grand Resort & Spa also features six resort pools, located throughout the property.  These pools are open 6am-10pm daily for resort guests only.

Oasis Water Park is open seasonally and hours are always available online here.

Do you allow pets?

We do not accept any pets at this time.

Service animals are an exception and are permitted. Proper service documentation will be required at check-in.

Property & Local Information

Do you charge a fee for parking?

Our nightly parking charge is included with our Resort Fee.

Do you have a fitness center?

Yes, admission to the Arizona Grand Athletic Club is open to club members and all resort guests, included in the daily Resort Fee. Guests of the Athletic Club must be at least 16 years of age to use the facility.

Do you have a hot tub?

Yes, we have several located throughout the property.

The Arizona Grand also has the seasonal Caliente Springs at Oasis Water Park which has the capacity to hold 25 people.

Do you have a pool?

Yes,  the Arizona Grand features six resort pools, located throughout the property, that are heated and open until 10pm each evening.

In addition to our resort pools. The Arizona Grand also has the 7-acre Oasis Water Park which is open seasonally. The water park features include eight-story thrill slides, wave pool, lazy river, water spray deck, hot tub with 25 person capacity and private cabanas available to rent.

Do you have a spa or salon?

Yes, the Arizona Grand Spa is located on property. Open 9am to 8pm seven days each week. Appointments are suggested. Please call us at 602.431.6485 or Book Online.

Do you have restaurants on the property?

The Arizona Grand has six unique dining venues to choose from that are located on property.

Is there golf located near the property?

The Arizona Grand Golf Course features dramatic elevation changes and breathtaking mountain vistas highlight the diverse and challenging par 71 layout.

Reserve Tee Time or Request a Tournament


Can I request an early arrival?

Yes, if available. We do have guaranteed early check-in as a purchasable add-on feature for selected dates. Please, call our Reservations Team to inquire 877.800.4888

Do you have ADA Accessible rooms?

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 602.438.9000.

Do you have connecting rooms?

We have a limited number of connecting rooms. Connecting rooms are available by request and are based on availability.

Do you have rollaways?

We do not have rollaways available.

Do you provide cribs or pack n plays?

By request and based on availability.

How can I view my reservation?

Go here and scroll to the bottom of the page, then click “Modify/Cancel Reservation.”

I confirmed through a third-party, how do I make changes or cancel my reservation?

We are unable to modify or cancel third-party reservations. We recommend contacting the company you booked with directly to modify or cancel your existing reservation.

I found a better rate on another site, do you offer price matching?

The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.

To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 877-800-4888.

*Stay conditions must include same hotel (Arizona Grand Resort & Spa / 8000 S. Arizona Grand Parkway, Phoenix, Arizona 85044), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at Arizona Grand Resort & Spa.

Is there an early departure fee?

If you choose to depart early during your stay there is a minimum $50 penalty that may increased up to 1 nights room and tax.

What is the cancellation policy?

For those who have purchased our flexible leisure rates and have reservations arriving on or before April 30, 2020, we have adjusted our cancellation policy from 72-hours to 24-hours. Therefore, you may cancel without penalty by 5 PM local hotel time at least 24-hours prior to your scheduled arrival.

Reservations following April 30, 2020, are subject to our standard cancellation policy of 72-hours. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.

Please note, the updated cancellation policy does not pertain to any group related reservations or prepaid reservations. 

What is the minimum age for check-ins?

The minimum required age for check-in is 21.

What payment types do you accept?

Please, visit our Payment Policy page for details.


Do you have transportation service available to and from the airport?

The Arizona Grand Resort & Spa does not facilitate a shuttle to and from the airport. We recommend contacting our Valet Services to assist with transportation arrangement 602.438.9000.

What are your cross-streets?

Our cross-streets are Baseline Road and Pointe Parkway West.

Where can I get a rental car?

To reserve a rental car with Enterprise, please click here.


I would like to speak to a concierge, who can I contact?

Please contact the concierge at 877-800-4888 option 0.

Meetings & Events

I am interested in confirming a group of 10 or more rooms on your property, who can I contact?

Please contact the Arizona Grand Sales office at 602.659.6300 or make an inquiry online.

I am interested in hosting our wedding at your property, who can I contact?

Please contact the Arizona Grand Catering office at 602.431.6423 or make an inquiry online.

Oasis Water Park

Are we allowed to bring our own food and drinks?

We only permit sealed bottles of water and do not allow outside food and beverage in the park. Our Oasis Bar & Grill is located within Oasis Water Park and features sandwiches, burgers, salads, and our signature Typhoon – soft-serve ice cream.

Can I arrive early to access Oasis Water Park on my day of arrival?

Yes.  Based on seasonal availability of Oasis Water Park during your stay dates, you are welcome to access the water park as early as 12pm on your day of arrival, if it is open on that date.  Your room, however, will not be available for check-in until 4pm.

Can I bring or rent pool toys and floaties?

We allow children’s water wings (arm floaties) and swim vests, but we do not permit pool toys into the park.
We also have water wings (arm floaties) and swim vests available to rent at no charge. Limited quantities are available.

Do I get a refund if it's rainy?

We do not offer refunds if there is inclement weather.

Do you have poolside cabanas available to reserve?

We have private cabanas located at our Oasis Water Park.  To reserve call Cabana Reservations at 602.438.9000 or email for more information (availability is limited).

Cabana rentals include:

  • VIP Priority check in at Oasis Water Park
  • Dedicated Cabana Attendant
  • Four premium reserved lounge chairs
  • Dining table with four chairs
  • Air cooler
  • Complimentary Fruit Platter
  • 12 Complimentary Bottled Waters
How many Oasis Water Park wristbands are included?

The number of Oasis Water Park wristbands included with your nightly resort fee is based upon your confirmed room type.  Each room type may purchase up to 2 additional wristbands per night for an additional fee.

Room types that receive 4 Oasis wristbands:

  • Resort Suite (King or 2 Queen Beds)
  • Deluxe Suite (King or 2 Queen Beds)
  • Premiere Suite (King or 2 Queen Beds)
  • Hospitality Suite
  • Hospitality Conference Suite
  • Grand Oasis Hospitality Suite
  • Grand Suite
  • One-Bedroom Villa Suite
  • Villa King Guest Room
  • South Mountain Suite

Room type that receives 6 Oasis wristbands:

  • Sedona Grand Suite

Room types that receive 8 Oasis wristbands:

  • Arizona Grand Suite
  • Two-Bedroom Villa Suite
I am interested in hosting a special event at Oasis Water Park.

Please contact the Arizona Grand Catering office at 602.431.6423.

Is there an age or height requirement?

All children in Oasis Water Park under the age of 12 must be accompanied by an adult.
Our Slide Canyon Tower is the only feature with a height requirement. Guests must be 48” to ride our thrill slides.


What are the hours of operation?

Check out our current Oasis Water Park Hours of Operation.

Press & Partnership Inquiries

I am an influencer interested in collaborating with your hotel, who can I contact?

If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.

I am interested in a media/editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.

I need media and hotel material for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at

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