FAQ
Questions & Answers
Yes, the Oasis Water Park is open. Features include the giant wave pool, hot tub, cabanas, kiddie area and food & beverage services.
In compliance with Governor Ducey’s Executive Order, the slides, lazy river and tubing will be closed through July 27.
Oasis hours
June 1st – September 7th
Friday & Saturday until 8pm
Sunday – Thursday until 5pm
July 4th – until 9:30pm
We ask that groups of 10 or more do not congregate in or near any of our pools, at any time, per the Governor’s Executive Order.
Yes, we have reclining loungers and standard outdoor seating available for guest use.
Our fireworks show will take place Saturday, July 4th, from 9pm -9:15pm, and is available exclusively to resort guests.
Yes, we are open and accepting reservations.
No, the Arizona Grand Resort & Spa intends to remain open 24/7 indefinitely.
The City of Phoenix has issued a declaration requiring guests to wear a face mask indoors and outdoors if they are not able to social distance. However, per the declaration you are not required to wear a mask if you are swimming, eating, drinking, your religious beliefs prevent you from wearing a mask OR if you are surrounded by family members and can maintain 6 feet of distance from another party.
Yes, we are following CDC guidelines and best practices. You can learn more about our sanitation initiatives here.
The Marketplace Cafe, Oasis Bar & Grill, and Lobby Bar are open.
Oasis Bar & Grill
Room Service
Daily: 8am-11am and 5pm-8pm
To-Go Service
Weekends: 8am-8pm
Marketplace Café
Wednesday – Sunday: 7am–12:30pm
The Lobby Bar
Daily: 4pm–10pm
The Lobby Grill and Aunt Chilada’s are temporarily closed.
At this time, our Athletic Club & Spa are temporarily closed.
Oasis Water Park
Oasis Water Park Day Passes and Cabana rentals are available for non-resort guests exclusively through ResortPass.
We only permit sealed bottles of water and do not allow outside food and beverage in the park. Our Oasis Bar & Grill is located within Oasis Water Park and features sandwiches, burgers, salads, and our signature Typhoon – soft-serve ice cream.
Yes. Based on seasonal availability of Oasis Water Park during your stay dates, you are welcome to access the water park as early as 12pm on your day of arrival, if it is open on that date. Your room, however, will not be available for check-in until 4pm.
We allow children’s water wings (arm floaties) and swim vests, but we do not permit pool toys into the park.
We also have water wings (arm floaties) and swim vests available to rent at no charge. Limited quantities are available.
We do not offer refunds if there is inclement weather.
We have private cabanas located at our Oasis Water Park. To reserve call Cabana Reservations at 602.438.9000 or email cabanas@arizonagrandresort.com for more information (availability is limited).
Cabana rentals include:
- VIP Priority check in at Oasis Water Park
- Dedicated Cabana Attendant
- Four premium reserved lounge chairs
- Dining table with four chairs
- Air cooler
- Complimentary Fruit Platter
- 12 Complimentary Bottled Waters
The number of Oasis Water Park wristbands included with your nightly resort fee is based upon your confirmed room type. Each room type may purchase up to 2 additional wristbands per night for an additional fee.
Room types that receive 4 Oasis wristbands:
- Resort Suite (King or 2 Queen Beds)
- Deluxe Suite (King or 2 Queen Beds)
- Premiere Suite (King or 2 Queen Beds)
- Hospitality Suite
- Hospitality Conference Suite
- Grand Oasis Hospitality Suite
- Grand Suite
- One-Bedroom Villa Suite
- Villa King Guest Room
- South Mountain Suite
Room type that receives 6 Oasis wristbands:
- Sedona Grand Suite
Room types that receive 8 Oasis wristbands:
- Arizona Grand Suite
- Two-Bedroom Villa Suite
Please contact the Arizona Grand Catering office at 602.431.6423.
All children in Oasis Water Park under the age of 12 must be accompanied by an adult.
Our Slide Canyon Tower is the only feature with a height requirement. Guests must be 48” to ride our thrill slides.
Check out our current Oasis Water Park Hours of Operation.
Reservations
Yes, if available. We do have guaranteed early check-in as a purchasable add-on feature for selected dates. Please, call our Reservations Team to inquire 877.800.4888
Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 602.438.9000.
We have a limited number of connecting rooms. Connecting rooms are available by request and are based on availability.
We do not have rollaways available.
By request and based on availability.
Go here and scroll to the bottom of the page, then click “Modify/Cancel Reservation.”
We are unable to modify or cancel third-party reservations. We recommend contacting the company you booked with directly to modify or cancel your existing reservation.
The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.
To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 877-800-4888.
*Stay conditions must include same hotel (Arizona Grand Resort & Spa / 8000 S. Arizona Grand Parkway, Phoenix, Arizona 85044), room type, guest count and dates of stay. Rate must be publically accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at Arizona Grand Resort & Spa.
If you choose to depart early during your stay there is a minimum $50 penalty that may increased up to 1 nights room and tax.
For those who have purchased our flexible leisure rates and have reservations arriving on or before September 7, 2020, we have adjusted our cancellation policy from 72-hours to 24-hours. Therefore, you may cancel without penalty by 5 PM local hotel time at least 24-hours prior to your scheduled arrival.
Reservations following September 7, 2020, are subject to our standard cancellation policy of 72-hours. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.
Please note, the updated cancellation policy does not pertain to any group related reservations or prepaid reservations.
The minimum required age for check-in is 18.
Please, visit our Payment Policy page for details.
General
- The Scott Resort & Spa – Scottsdale, Arizona
- The Inn at Laguna Beach – Laguna Beach, California
- Laguna Beach House – Laguna Beach, California
- La Playa Carmel – Carmel-by-the-Sea, California
- Hotel Carmel – Carmel-by-the-Sea, California
Our best available rate is through our website. Check out our available dates and current rates here.
- Standard high-speed wireless Internet access
- Oasis Water Park (4) Wristbands
- USA Today newspaper upon request
- Unlimited credit card, toll-free, local and collect phone calls
- Complimentary practice balls at Golf’s Warm-up Area
Check-in begins at 4pm. Check out is at 11am. Must be 18 years of age to check in.
In addition to our 7-acre Oasis Water Park, Arizona Grand Resort & Spa also features multiple resort pools. The Sedona and Camelback pools are open from 6am – 10pm daily. Please note, our Mountainside pool is currently closed.
Oasis Water Park is open seasonally and hours are always available online here.
We do not accept any pets at this time.
Service animals are an exception and are permitted. Proper service documentation will be required at check-in.
For items left behind, please visit our partner website at ileftmystuff.com, click on “Get my lost item back,” then enter our hotel/client ID: 20055. Once your inquiry is submitted you will then be contacted by a member of our Lost & Found team.
Property & Local Information
Our nightly parking charge is included with our Resort Fee.
Yes, but due to restrictions surrounding COVID-19, our Athletic Club is temporarily closed.
Yes, we have several located throughout the property.
The Arizona Grand also has the seasonal Caliente Springs at Oasis Water Park which has the capacity to hold 25 people.
Yes, the Arizona Grand features multiple resort pools. The Sedona and Camelback pools are open from 6am – 10pm daily. Please note, our Mountainside pool is currently closed.
In addition to our resort pools. The Arizona Grand also has the 7-acre Oasis Water Park which is open seasonally. The water park features include eight-story thrill slides, wave pool, lazy river, water spray deck, hot tub with 25 person capacity and private cabanas available to rent.
Yes, but due to restrictions surrounding COVID-19, the Arizona Grand Spa is temporarily closed.
The Arizona Grand has six unique dining venues to choose from that are located on property.
Please note, due to restrictions surrounding COVID-19, the Lobby Grill and Aunt Chilada’s are temporarily closed.
The Arizona Grand Golf Course features dramatic elevation changes and breathtaking mountain vistas highlight the diverse and challenging par 71 layout.
Location
The Arizona Grand Resort & Spa does not facilitate a shuttle to and from the airport. We recommend contacting our Valet Services to assist with transportation arrangement 602.438.9000.
Our cross-streets are Baseline Road and Pointe Parkway West.
To reserve a rental car with Enterprise, please click here.
Concierge
Please contact the concierge at 877-800-4888 option 0.
Meetings & Events
Please contact the Arizona Grand Sales office at 602.659.6300 or make an inquiry online.
Please contact the Arizona Grand Catering office at 602.431.6423 or make an inquiry online.
Press & Partnership Inquiries
If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.
If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.
For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.
For images, logos or information needs for editorial content, please contact us directly at PR@classichotels.com.
